Ethical guidelines of the Coaching Institute Frankfurt

Status: July 2025

Introduction: Who we are and what we stand for

The Coaching Institute Frankfurt stands for excellent support for people in professional and personal change processes. Our coaches are among the most experienced in the German-speaking world. They combine professional expertise, human maturity and a deep understanding of what people need in times of change.

Trust, transparency and respectful treatment are not just empty words for us, but the foundation of our work. That is why we have developed this ethical guideline: it describes the attitude that our coaches take in coaching and gives you certainty about what you can expect from us.

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1. why we have an ethics policy

Introduction: Trust is the foundation of every coaching relationship. Our Code of Ethics ensures that we live up to this trust.

Coaching is a matter of trust. That is why it is important to us to have clear rules for good, honest and responsible cooperation. This code of ethics shows what you can rely on from our coaches.

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2. our core values

Introduction: Our values are the foundation of our actions. They shape every encounter, every conversation and every decision in coaching.

Our coaches act according to fixed values:

• Appreciation: Every person is unique. We treat everyone with respect and esteem, regardless of age, gender and gender identity, sexual orientation, origin, religion, ideology or disability.
• Confidentiality: What you say in coaching remains between us.
• Personal responsibility: You decide on your goals. We accompany you in the process.
• Transparency: We clearly state what you can and cannot expect.
• Independence: Our coaches act freely and do not allow themselves to be influenced.

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3. how our coaches work

Introduction: In order for coaching to be effective and professional, our coaches follow clear guidelines - for a trusting collaboration at eye level.

Our coaches:

• explain to you at the beginning how the coaching works and what it costs.
• only do what they are really good at.
• recognize the limits of their competence and clearly distinguish coaching from therapeutic psychotherapy or other legally regulated forms of counselling. If we determine that your concerns lie outside our coaching competencies, we undertake to inform you of this transparently and, if necessary, to recommend that you find a suitable specialist (e.g. therapists, doctors, lawyers).
• regularly undergo further training and seek advice themselves (supervision).
• pay attention to fair, friendly and honest dealings.
• do not make promises that they cannot keep, in particular we do not guarantee concrete success or results. Coaching is a process-oriented procedure whose outcome depends on your active cooperation.
• handle power and trust with care.
• ensure that no dependent or overly close relationships arise and proactively and transparently disclose potential conflicts of interest (e.g. previous private or business relationships).

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4. your rights as a customer

Introduction: You are the center of attention. Your rights are a matter of course for us - and protect your freedom, your goals and your development.

• You decide at any time whether you would like to continue the coaching.
• You will receive all the important information before the coaching begins: Topic, procedure, duration, location, costs.
• If you have the feeling that the coaching is not (or no longer) helping, please feel free to speak up.

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5 Confidentiality and data protection

Introduction: Trust needs security. We respect your privacy - digitally and in person.

• We treat everything you say in coaching confidentially.
• We store and process your data exclusively within the framework of the statutory provisions, in particular the General Data Protection Regulation (GDPR), and only for as long as is necessary for the implementation of the coaching and the statutory retention periods.
• If third parties (e.g. employers) are involved, it is regulated in advance exactly what may be passed on.

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6. if several persons are involved

Introduction: Coaching can also be carried out on behalf of organizations. We ensure clear roles and still maintain your personal integrity.

• If a company is the client, we clarify the roles, objectives and information flow at the outset.
• Even then, your personal concerns will remain confidential.

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7. fairness in dealing with other coaches

Introduction: We not only work respectfully with our customers - but also with our colleagues.

Our coaches:

• work collegially with others.
• speak openly about problems.
• do not advertise unfairly about themselves or against others.

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8. quality and further development

Introduction: Good coaching requires constant reflection and development. We place high demands on ourselves.

Our coaches:

• regularly scrutinize their work.
• obtain feedback.
• keep up to date with the latest professional developments through further training.

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9. if you want to complain

Introduction: If something does go wrong, we take your concerns seriously. We stand for a transparent approach to complaints.

If you are dissatisfied with a coaching session or have the feeling that something is not right, please contact us. Our complaints process includes the following steps:

1. First contact: Please contact the management (Tim S. Tabrizi, tim.tabrizi@ihrcoachinginstitut.de) directly with your request to ensure confidentiality. You can also reach him by telephone at 01741614254.
2. Feedback: We will confirm receipt of your complaint within 2 working days and explain how to proceed.
3. Finding a solution: We will examine your request carefully and impartially and propose a concrete solution or the next steps within 5 days.

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10. closing remarks

Introduction: We believe in the potential of every person. Coaching is our way of supporting you on your journey - reliably, professionally and humanely.

Coaching should help you to achieve your goals and develop further. This code of ethics is intended to give you security and orientation. We stand for quality, trust and professionalism.

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Download the Coaching Institute's Code of Ethics now!